> Is this a known Flash bug?

It's not a bug.


> Is there a workaround? 

You cannot change the timeout.


> We've been trying to solve it for about a month.

A 5 second google search would have saved you 30 days of wasted time.

http://www.macromedia.com/cfusion/knowledgebase/index.cfm?id=tn_15512

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