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Paul:
Well . . . . . I must be doing something right . . . . for
27 years.
If you read my post completely I said I did not expect
Adobe to be as quick
on fixes as I have been.
It
would only be a nightmare, if they did not plan properly.
Maybe
I just know how to plan and implement at a faster pace.
But
thanks just the same.
Jack
Jack,
I don't think you appreciate what a nightmare that
would be for any development company. The sheer overhead of doing what you
suggest would be immense. I don't know of a software company of any kind that
operates like that. I think you've had the wrong position for 27
years..
Paul
----- Original Message -----
Sent: Wednesday, August 30, 2006 8:59
PM
Subject: RE: [flexcoders] Flex 2 patch
timeline
Jeff:
I fully understood what Matt was saying. That's
just it . . . . it is not a top priority.
The issue is that Adobe is fixing the bugs, but not
releasing them.
We as developers have to try to figure it out then call
support, etc. That could take
hours or days of my time. It's wasted time and
money.
I am like you, I don't have a large support staff
either.
My position, for over 27 years, has always been . .
. . find a bug send ALL customers
a fix ASAP. Not waiting for a customer to
call me.
Again, in the first 6-9 months after a major release, I
think there should be a different
release plan in place.
Thanks,
Jack
Jack-
I think you misunderstand what Matt said. He didn't say
they aren't working on fixes, he said it hasnt been their top priority.
If you have an issue, he recommended you contact their support team.
I have said this before, but I
would not have a single customer if I told them I could not fix the software
they
purchased because I was working on another
version.
Again, its not an issue of not being able to fix bugs,
many companies have a process in place to allow for handling their customers
needs. In the adobe case, if something isnt working as you would expect,
there is the support channel. drop them an email or give them a call,
and they can help solve the issue you are having. They are the ones who
are best able to determine if you are doing something wrong, or if its a bug
in the code which needs to be fixed. I wouldnt be at all surprised if
their were a number of minor patches available through the support
channels. I dont know that there are, but if I were them, and I had a
few fixes to specific bugs that havent been reported by the community at
large, but instead by a few customers, I would probably give the fixes as
needed, rather than make a whole new big push. Then again, thats just my
thought process. Sadly, I dont have a whole support team working for me,
so i need to deal with bugs in my code as they crop up.
At 03:18 PM
8/30/2006, Jack Caldwell wrote:
Matt or anyone else at Adobe.
I agree that the quality of Flex Builder 2 is good . .
. . very good . . . . however . . . .
I know nothing will probably change since Adobe is the
big software company, and I am only a single
customer(Flex Builder 2
w/charting), but this position disturbs me.
It reminds me of the construction industry
when a contractor builds or remodels my house. I have paid
for the
work and I find problems but the contractor is off working on another house
and doesn't have the
time or resources to fix the problems in a timely
manner.
To be
honest, I could care less about a Mac version . . . . AND I know those
wanting a Mac version could
care less about a Windows version. So
please no bashing from the Mac side.
It appears that Adobe has not allocated enough
resources to the development team where they can have
2 groups. As
I recall, it was said on this forum, soon after Flex 2 was released the
development team
received new Macs to begin work on a Mac
version.
Why did
Adobe not already have a plan and resources in place. This type of
thing is done all the time.
While I do not expect that every single bug be issued a
"release patch", it would be very nice and customer
friendly to have a
bug fix release plan in place and implement that plan. Especially in
the first 6-9 months of
a major release.
I haven't encountered a bug that I know
of. But when I do, I will probably have spent many hours or days
thinking I did not write the code right only to find out later is was a
bug. Wasted time . . . . money.
I have said this before, but I would not have a single
customer if I told them I could not fix the software they
purchased
because I was working on another version.
I really do not understand why large
software companies employ this type of bug fix and update
plan.
I only hope
Adobe will rethink their strategy and implementation of releasing bug
fixes.
My .02 or
actually $ 749 for Flex Builder 2 w/charting.
Thanks,
Jack
From: [EMAIL PROTECTED]ups.com [
mailto:flexcoders@yahoogroups.com] On Behalf Of Matt
Chotin
Sent: Wednesday, August 30, 2006 10:21 AM
To:
[EMAIL PROTECTED]ups.com
Subject: RE: [flexcoders] Flex 2
patch timeline
Are there
specific bugs you’re looking to be addressed? Based on direct feedback
as well as observation from the various public forums we’ve been pretty
pleased with the quality of the release so we’ve held off on rushing out an
updater while we work on things like the Mac release of Flex Builder.
Doesn’t mean we’re not fixing bugs, but we’ve decided to try to address more
issues in a longer cycle rather than fewer issues
quickly.
If there’s a
specific issue that is blocking your work use the wish form (http://www.adobe.com/go/wish)
to submit it and indicate so. There are also plenty of official
support options available to help as well (
http://www.adobe.com/support/programs/flex/?tab:plans=1)
Matt
From:
[EMAIL PROTECTED]ups.com [ mailto:flexcoders@yahoogroups.com] On
Behalf Of Adam Reynolds
Sent: Wednesday, August 30, 2006 2:44
AM
To: [EMAIL PROTECTED]ups.com
Subject:
[flexcoders] Flex 2 patch timeline
Before I dive headlong into my first full Flex
2 project, can anybody
from Adobe give me an update as to when/if there
will be a patch for Flex 2?
Adam
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