Jack,
I suspect that you don't run a company of quite the
same size of Adobe.
f you have one or two customers you can just issue
a fix as soon as you've done QA. When you have thousands you have major
distribution and support overheads that get more costly as you go
on.
It's not a question of knowing how to plan, it's
big number logistics.
Your not the only one whose been in software
development for 27 years either..
Paul
----- Original Message -----
Sent: Wednesday, August 30, 2006 10:10
PM
Subject: RE: [flexcoders] Flex 2 patch
timeline
Paul:
Well . . . . . I must be doing something right . . . .
for 27 years.
If you read my post completely I said I did not expect
Adobe to be as quick
on fixes as I have been.
It
would only be a nightmare, if they did not plan properly.
Maybe I just know how to plan and implement at a faster
pace.
But
thanks just the same.
Jack
Jack,
I don't think you appreciate what a nightmare
that would be for any development company. The sheer overhead of doing what
you suggest would be immense. I don't know of a software company of any kind
that operates like that. I think you've had the wrong position for 27
years..
Paul
----- Original Message -----
Sent: Wednesday, August 30, 2006 8:59
PM
Subject: RE: [flexcoders] Flex 2 patch
timeline
Jeff:
I fully understood what Matt was saying. That's
just it . . . . it is not a top priority.
The issue is that Adobe is fixing the bugs, but not
releasing them.
We as developers have to try to figure it out then call
support, etc. That could take
hours or days of my time. It's wasted time and
money.
I am like you, I don't have a large support staff
either.
My position, for over 27 years, has always been .
. . . find a bug send ALL customers
a fix ASAP. Not waiting for a customer to
call me.
Again, in the first 6-9 months after a major release, I
think there should be a different
release plan in place.
Thanks,
Jack
Jack-
I think you misunderstand what Matt said. He didn't
say they aren't working on fixes, he said it hasnt been their top
priority. If you have an issue, he recommended you contact their
support team.
I have
said this before, but I would not have a single customer if I told them I
could not fix the software they purchased because I was working on
another version.
Again, its not an issue of not being able to
fix bugs, many companies have a process in place to allow for handling their
customers needs. In the adobe case, if something isnt working as you
would expect, there is the support channel. drop them an email or give
them a call, and they can help solve the issue you are having. They
are the ones who are best able to determine if you are doing something
wrong, or if its a bug in the code which needs to be fixed. I wouldnt
be at all surprised if their were a number of minor patches available
through the support channels. I dont know that there are, but if I
were them, and I had a few fixes to specific bugs that havent been reported
by the community at large, but instead by a few customers, I would probably
give the fixes as needed, rather than make a whole new big push. Then
again, thats just my thought process. Sadly, I dont have a whole
support team working for me, so i need to deal with bugs in my code as they
crop up.
At 03:18 PM 8/30/2006, Jack Caldwell wrote:
Matt or anyone else at Adobe. I agree that the quality of Flex Builder 2 is good .
. . . very good . . . . however . . . . I know nothing will probably change since
Adobe is the big software company, and I am only a single
customer(Flex Builder 2 w/charting), but this position disturbs
me. It reminds
me of the construction industry when a contractor builds or remodels my
house. I have paid for the work and I find problems but the
contractor is off working on another house and doesn't have the time
or resources to fix the problems in a timely
manner. To be
honest, I could care less about a Mac version . . . . AND I know those
wanting a Mac version could care less about a Windows version.
So please no bashing from the Mac side. It appears that Adobe has not allocated
enough resources to the development team where they can have 2
groups. As I recall, it was said on this forum, soon after Flex 2
was released the development team received new Macs to begin work on a
Mac version. Why
did Adobe not already have a plan and resources in place. This type
of thing is done all the time. While I do not expect that every single bug be issued
a "release patch", it would be very nice and customer friendly to have
a bug fix release plan in place and implement that plan. Especially
in the first 6-9 months of a major release. I haven't encountered a bug that I know
of. But when I do, I will probably have spent many hours or days
thinking I did not write the code right only to find out later is was
a bug. Wasted time . . . . money. I have said this before, but I would not
have a single customer if I told them I could not fix the software they
purchased because I was working on another
version. I
really do not understand why large software companies employ this type of
bug fix and update plan. I only hope Adobe will rethink their strategy and
implementation of releasing bug fixes. My .02 or actually $ 749 for Flex Builder
2 w/charting. Thanks, Jack
From: [EMAIL PROTECTED]ups.com [
mailto:flexcoders@yahoogroups.com] On Behalf Of Matt
Chotin Sent: Wednesday, August 30, 2006 10:21 AM To:
[EMAIL PROTECTED]ups.com Subject: RE: [flexcoders] Flex 2
patch timeline
Are
there specific bugs youre looking to be addressed? Based on direct
feedback as well as observation from the various public forums weve been
pretty pleased with the quality of the release so weve held off on
rushing out an updater while we work on things like the Mac release of
Flex Builder. Doesnt mean were not fixing bugs, but weve decided
to try to address more issues in a longer cycle rather than fewer issues
quickly.
If theres a
specific issue that is blocking your work use the wish form (http://www.adobe.com/go/wish)
to submit it and indicate so. There are also plenty of official
support options available to help as well (
http://www.adobe.com/support/programs/flex/?tab:plans=1)
Matt
From:
[EMAIL PROTECTED]ups.com [
mailto:flexcoders@yahoogroups.com] On Behalf Of Adam
Reynolds Sent: Wednesday, August 30, 2006 2:44 AM To:
[EMAIL PROTECTED]ups.com Subject: [flexcoders] Flex 2
patch timeline
Before I
dive headlong into my first full Flex 2 project, can anybody from
Adobe give me an update as to when/if there will be a patch for Flex
2?
Adam
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