On 8/27/2011 8:21 AM, Tim Ellison, W4TME wrote:
In the never ending effort to improve the quality and
responsiveness of our technical support services and to improve the
customer experience, we have recently implemented the FlexRadio
Systems Helpdesk ticketing system for reporting issues on-line and
to submit PowerSDR enhancement requests.
Either something is wrong, or I'm not using the system correctly.
After signing up, I entered an enhancement request that was
assigned #94. But I noticed that it did not appear in the current
list of 12 feature requests. I clicked on "Check your existing
requests" and then on "view your recently solved and closed
requests" and it showed up with the notation "This request is
closed for comments. This request has been deemed solved Sep-05.
You can create a follow-up".
I created a follow-up #95 pointing out that nobody could
possibly have read the request, and it too was immediately and
automatically closed the same way.
--
73,
Howard, K7JNX
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