Hi Dudley - I will file a helpdesk request. The Surface Pro has only one USB 3.0 port that seems to be working with other USB devices - I am not using a hub so the Flex 1500 is the only USB device connected. I am not running an anti-virus - stock windows 8 and I’m not aware of a way to stop what ever anti virus is built in - if any. Not sure what enough time would be - 15 minutes enough? The FlexRadio USB Kernel Driver shows up in the device manager but when I power on the radio the radio itself is never listed in the device manager per the KB I mention below.
-Larry From: FlexRadio Support, Dudley Hurry Sent: Friday, May 31, 2013 7:20 PM To: Larry da Ponte Cc: flexradio@flex-radio.biz Larry, You really need to turn this into the Flexradio HelpDesk. May I suggest that you shut down you anti virus and try the install again, move to different USB port, Make sure you give enough time for the four drivers to install, and check the windows device manager that the USB and FlexRadio kernels have installed. The FlexRadio kernel is the radio driver itself, and I would bet is not coming up.. Of course this maybe a HW failure of the USB driver chip in the radio, will need to come to mother Flex for some TLC. On Friday, May 31, 2013, Larry da Ponte wrote: Hello all - I am getting the following error when turning on my Flex 1500 - it has been running on this PC without error until now (the question is, what changed). Screen shot of error dialog when I click on the USB driver error: http://tinypic.com/r/ifmt7n/5 The error is: "USB device not recognized: The last USB device you connected to this computer malfunctioned, and windows does not recognize it. Recommendation: Try reconnecting the device. If windows still does not recognize it, your device may not be working properly." I have followed the following Flex KBs http://kc.flexradio.com/KnowledgebaseArticle50480.aspx http://kc.flexradio.com/KnowledgebaseArticle50479.aspx and manuall uninstalled the USB driver (right click run as admin) and manually reinstalled the USB driver. Rebooted and reconnected the Flex 1500 and powered it up but I still get this USB device not recognized error. I then uninstalled PowerSDR, rebooted, and reinstalled Powersdr rebooted and I still get the same USB device not recognized error when I power on the Flex 1500. System configuration: Flex 1500 PowerSDR 2.6.4 Windows Surface Pro Windows 8 Here is the output of the driver uninstall script: C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM UN-Install the FLEX-1500 USB streaming driver C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM 64 bit version C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM ** Must be run with elevated Administrator rights ** C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM uninstall new drivers C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_driver.inf -silent -log "C:\Users\larry\AppData\R oaming\FlexRadio Systems\InstLogs\1-1500Drv.txt" uninstall WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_device.inf -silent -log "C:\Users\larry\AppData\R oaming\FlexRadio Systems\InstLogs\2-1500Dev.txt" uninstall WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_sink.inf -silent -log "C:\Users\larry\AppData\R oaming\FlexRadio Systems\InstLogs\3-1500Sink.txt" uninstall WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM uninstall old drivers C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_device_old.inf -silent uninstall WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_driver_old.inf -silent uninstall WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_device_old2.inf -silent uninstall WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_driver_old2.inf -silent uninstall WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM Clean up all installed files C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>del C:\windows\sysWOW64\wdapi1040.dll C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>del C:\windows\system32\drivers\flex1500.sys C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>del C:\windows\inf\flex1500_sink.inf Could Not Find C:\windows\inf\flex1500_sink.inf C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>del C:\windows\inf\flex1500_device.inf Could Not Find C:\windows\inf\flex1500_device.inf C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>del C:\windows\inf\flex1500_driver.inf Could Not Find C:\windows\inf\flex1500_driver.inf C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>del C:\windows\inf\flex1500_device_old.inf Could Not Find C:\windows\inf\flex1500_device_old.inf C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>del C:\windows\inf\flex1500_driver_old.inf Could Not Find C:\windows\inf\flex1500_driver_old.inf C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>del C:\windows\inf\flex1500_device_old2.inf Could Not Find C:\windows\inf\flex1500_device_old2.inf C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>del C:\windows\inf\flex1500_driver_old2.inf Could Not Find C:\windows\inf\flex1500_driver_old2.inf C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64> and here is the output of the driver install script: C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM Install the FLEX-1500 USB streaming driver C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM 64 bit version C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM ** Must be run with elevated Administrator rights ** C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>REM copy wdapi_dotnet1020.dll C:\windows\system32 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>md "C:\Users\larry\AppData\Roaming\FlexRadio Systems\InstLogs" A subdirectory or file C:\Users\larry\AppData\Roaming\FlexRadio Systems\InstLogs already exists. C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>copy /v /y wdapi1040.dll C:\windows\sysWOW64 1 file(s) copied. C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>copy /v /y flex1500.sys C:\windows\system32\drivers 1 file(s) copied. C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_driver.inf -silent -log "C:\Users\larry\AppData\R oaming\FlexRadio Systems\InstLogs\1-1500Drv.txt" install WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_device.inf -silent -log "C:\Users\larry\AppData\R oaming\FlexRadio Systems\InstLogs\2-1500Dev.txt" install WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64>wdreg -inf flex1500_sink.inf -silent -log "C:\Users\larry\AppData\R oaming\FlexRadio Systems\InstLogs\3-1500Sink.txt" install WDREG utility v10.40. Build Oct 17 2011 12:38:06 C:\Program Files (x86)\FlexRadio Systems\PowerSDR v2.6.4\1500 Driver64> I have left the 1500 Powered off and removed power - rebooted the PC, uninstalled and reinstalled PowerSDR and fiddled with the USB cable. Aything else to try? Thanks -- 73's N7BCP _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/ -- 73, Dudley WA5QPZ FlexRadio Systems (512) 535-4713, Option 2 Email: supp...@flexradio.com Web: www.flexradio.com Chat FlexRadio Systems™ 4616 W Howard Ln Ste 1-150 Austin, TX 78728 logo Tune In Excitement™ PowerSDR™ is a trademark of FlexRadio Systems _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/
