Thanks for this, but it still won't work for me. I did exactly what Hedley outlined, but still no luck.
I kept the task manager window open and watched exactly what was happening. I see two instances of framemaker803.exe start as soon as I start the actual update. I've tried ending each, but one kills the update. The other leaves the update running, but it still tells me that I have FM running. I don't understand why I'm having so much trouble. I was able to do the previous updates with no problem after I installed the tech comm suite. I even managed to keep the framemaker803.exe file, but executing it locally results in all the same things. FM is definitely not running when I start the update process, but the update continues to think it is. =:o ~~~~~~~~~~~~~~~~~~~~~~~~~ Linda G. Gallagher TechCom Plus, LLC lindag at techcomplus dot com www.techcomplus.com 303-450-9076 or 800-500-3144 User guides, online help, FrameMaker and WebWorks ePublisher templates ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Hedley Finger Sent: Wednesday, May 14, 2008 7:59 PM To: Framers Self-Support Subject: Re: FrameMaker 8.0.3 Update Now Available (POSSIBLE WORKAROUND) <<SENT THIS JUST TO LINDA BECAUSE OF BEHAVIOUR WHEN YOU HIT REPLY BUTTON. CAN SOMEONE RECONFIGURE THIS LIST SO REPLY GOES TO LIST. SHOULD WE REALLY HAVE TO HIT REPLY-TO-ALL?>> Linda and others: > Anyone else having trouble getting this update to install? > > I've tried multiple times, including from Acrobat after completely shutting > down my system and every time it says that it detects that FM is open and > cannot install. At least twice, FM was definitely not open. I tried using the updater from FrameMaker while it was running. No good. Next time, when the updater started, I killed FM first, then continued. No good. Finally I poked around to find where the downloaded files were stored, hoping that I could just run a setup.exe or similar. Well, on my machine they are saved to C:\Documents and Settings\<userName>\Local Settings\Application Data\Adobe\Updater5\Install. In this folder was a folder named "framemaker801-mul" (for version 8.0.1, right? Wrong). I deleted this folder, checked in Task Manager (Ctrl+Alt+Delete) that there was no headless FrameMaker.exe process running, booted Acrobat, and ran the updater from that. Guess what? The framemaker801-mul/ folder was restored but at least the update ran to completion properly. (Adobe lurkers: should that be "framemaker803-mul" and does it matter anyway?) Regards, Hedley -- Hedley Finger 28 Regent Street Camberwell VIC 3124 Australia Tel. +61 3 9809 1229 Fax. (call phone first) Mob. (cell) +61 412 461 558 Email. "Hedley Finger" <hfinger at handholding.com.au> _______________________________________________ You are currently subscribed to Framers as lindag at techcomplus.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/lindag%40techcomplus.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.