Users don't want to read the manual, let alone read and complete a questionnaire.
My advice is to keep it short. Enclose a self-addresses post card with one or two questions and an area where to write any comments that they have on the manual, including errors and things that were insufficiently explained. -- Regards, Shmuel Wolfson 052-763-7133 Andersen, Verner Engell VEA wrote: > Hi > I am going to send out a questionnaire to our customers about > documentation. > > I am interested in good advice, maybe a template or a sample > questionnaire. > > I am interested in knowing whether customers prefer online help or the > paper manual, whether they need translated screen shots or they can live > English ones in all the translated versions of the manual, whether they > prefer task-orietend help or are happy with the screen based > context-sensitive help, whether there is something they can do without. > > Also these questions should be phrased so that we get the customers' > real opinion. Should the questionare be a mjultiple choice, and all the > questions be phrased so that you can select between the same choices for > the whole questionnaire? > > Please reply off list. > > > > Med venlig hilsen - Best regards > Verner Andersen > Technical Writer > > Radiometer Medical ApS > Phone +45 3827 3612 > Fax +45 3827 2727 > verner.andersen at radiometer.dk > -------------------------------------------------------- > > > > Radiometer Medical ApS > Akandevej 21 > 2700 Bronshoj > Denmark > Phone: +45 38 27 38 27 > CVR: 27 50 91 85 > > -------------------------------------------------------- > > Please be advised that this email may contain confidential information. > If you are not the intended recipient, please do not read, copy or > re-transmit this email. If you have received this email in error, > please notify us by email by replying to the sender and by telephone > (call us collect at +1 202-828-0850) and delete this message and any > attachments. Thank you in advance for your cooperation and assistance. > > In addition, Danaher and its subsidiaries disclaim that the content of > this email constitutes an offer to enter into, or the acceptance of, > any > contract or agreement or any amendment thereto; provided that the > foregoing disclaimer does not invalidate the binding effect of any > digital or other electronic reproduction of a manual signature that is > included in any attachment to this email. > _______________________________________________ > > > You are currently subscribed to Framers as shmuelw1 at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/shmuelw1%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > >