If you right-click on the folder the PDF is in (on the server), do you get
the option to "Restore previous versions"? That should be an option for
either your local drive or the network.
If no one has any of the other files in that folder open, I would move the
contents elsewhere, restore the folder, then move the contents (except the
PDF) back in and override everything.
Ah, I see. I do have previous versions of the PDF, and can restore them. So
I did. But not surprisingly, this didn't help. The PDF is on my *local*
drive. The only thing on the network drive are the comment files (one folder
for each shared review doc, and in the folders are the XML files for each
reviewer's comments).
The problem is that when opening the PDF from my local drive, Acrobat is
supposed to connect to the shared review server, but all it displays is the
"Adobe Acrobat DC cannot connect to the Review Server: <review server>"
message. Acrobat refuses to display the dialog where I can actually enter
the password.
So there must be something else (outside of the specific PDF) that prompts
Acrobat to ask for server connection credentials. No matter which shared
review PDF I try to open, even ones that I haven't used in a long time, I
have the same problem.
But thanks for your suggestions,
-Monique
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