Hi Tammy,
Relicensing Adobe Framemaker is a recurring nightmare for me because I
have it installed on a MBP and travel a bit sometimes. On one occasion,
it took some 8 hours to get it running again and several times I have
requested an escalation of the help desk.
In the number of times I have needed to get the license reactivated, I
have been told to variously reinstall FM, reinstall Windows, reformat
the hard drive, etc. A few times, the tech has needed to access the
computer using Teamviewer.
On the chat front, I have generally not had issues with getting people
but that may be because my time zone is slightly more in sync with India.
To be honest, I get more contact s from Adobe trying to supersize me to TCS.
Good luck.
Alan
--
Dr Alan Litchfield
AlphaByte
PO Box 1941
Auckland, New Zealand 1140
On 6/06/18 08:48, tamm...@spectrumwritingllc.com wrote:
More like a leaking life raft in a tsunami. Trying to get help with license
activation (yes, another licensing issue with Adobe - imagine that!) and
after 25 minutes on hold w/ Chat, no one came to chat, and then evidently
someone tried to connect and blam. . . got disconnected. Gave up on chat and
called the support phone number. Minimum of 34 minutes on hold . . .
ridiculous!!!
If anyone from Adobe is monitoring this list, want to try to understand the
meaning of customer service and actually supporting your customers when help
is needed????
Tammy Van Boening
Principal/Owner
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1755
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