Hello,
I have experienced this many times with my customers where documents
fail to print, or are very slow to print.
The behaviour seems to be exacerbated by having embedded PDF in a
FrameMaker document, or graphics that contain transparency.
I discovered this years ago, and it's actually an interaction between
Microsoft anti-virus products and the Acrobat Distiller [Adobe PDF
printer] process that causes it to hang while attempting to print any
documents which contain embedded graphics with transparency areas.
Documents that don't have transparent graphics often print without any
problem.
The antivirus products known to experience this behaviour are:
• Windows Defender
• Windows Intune Endpoint Protection
• Microsoft Security Essentials
• Microsoft System Center Endpoint Protection
• Microsoft Forefront Security for SharePoint
• Microsoft Endpoint Protection
• Microsoft Forefront Endpoint Protection
To allow FrameMaker and Acrobat Distiller to print, and if you make use
of Microsoft anti-virus products, it is recommended to configure the
antivirus product to exclude scanning the processes such as:
%ProgramFiles%\Adobe\Adobe FrameMaker 2019\FrameMaker.exe
%ProgramFiles(x86)%\Adobe\Acrobat 2015\Acrobat\acrodist.exe
… and also to exclude scanning the folders and files below:
%ProgramFiles(x86)%\Adobe
If your IT department don't permit you do add these exceptions, inform
them that their choice of antivirus product prevents you from producing
PDF using the Adobe PDF printer, and make it *their* problem!
I would also advise them that the Microsoft "Print to PDF" printer is
*not* an option as it does not provide all the features you require to
create your PDF.
I hope this helps resolve the problems you have experienced.
Regards
/// Simon BUCH
On 13/06/2022 18:06, cuc tu wrote:
Hi All,
One-by-one, we're all experiencing a problem saving as PDF. We're still using
FM12. It does not matter if we're working on the network or local HDD.
We know the IT group changed virus protection from Sophos to Windows Security
and we've disabled everything we can. I'm not sure if that is related or if
there could have been a Windows update that has affected this version of FM.
We've tried uninstalling and reinstalling.
Any suggestions?
Thanks, C2
________________________________
_______________________________________________
This message is from the Framers mailing list
Send messages tofram...@lists.frameusers.com
Visit the list's homepage athttp://www.frameusers.com
Archives located athttp://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe
athttp://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions tolistad...@frameusers.com
_______________________________________________
This message is from the Framers mailing list
Send messages to framers@lists.frameusers.com
Visit the list's homepage at http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to listad...@frameusers.com
