The coverage of this issue in the broader realm of the innertubes has begun:
http://www.linuxtoday.com/infrastructure/2010021900935OSBZHW On Fri, Feb 19, 2010 at 4:30 AM, James Steiner <gregortr...@gmail.com>wrote: > The admission of total technical incompetence on the part of the > refurb team is stunning. > > Also: I wonder if the attorney's general would be interested in this. > The letter seems to be an admission that Newegg intends to simply take > this defective machine, restore the user partition to the OEM default > and *resell* it. Indeed, since they admit to being technically > incompetent to: > > 1. restore the disk from an OEM restore disk (assuming ASUS, like > DELL, provides one) > or > 2. restore the disk from a disk image of a known working fresh OEM disk > > and seem only to be able to restore the user partition from a restore > partition... > > ... I don't see how they could possibly be competent to refurb the > hardware enough to remove the errors that prompted your return. > > So their letter appears on its face to be an admission that Newegg > intends to defraud customers by selling broken product over and over, > hoping at some point a buyer will just suck up the problems and not > return things. > > Wow. Give 'em hell! > > ~~James > > > On Thu, Feb 18, 2010 at 6:56 PM, Douglas Roberts <d...@parrot-farm.net> > wrote: > > Dear fellow FRIAMers, > > Please enjoy the opportunity to be the first audience to observe the > opening > > salvo in my newly-declared war on Newegg.com. I just got off the phone > with > > their Customer Service Department, after having sent then a courtesy > advance > > copy of the short article included below. I wanted to give them one last > > chance to correct what I believe will be a much larger mistake than they > > might have anticipated. Next stop Slashdot, then Linux Today, then CNET, > > Wired.com if they will have it as an editorial. Linux Journal, Linux > > Journal (Facebook). I'll become a fan & write on their wall for all > 6,384 > > other fans to read. Linux Magazine Online, Linux Online, Linux Magazine > > (different from Linux Magazine Online), etc. > > This might surprise some of you, but I can become a large pain in the ass > > when I get pissed off. > > And I am pissed off. > > --Doug > [snip] > >
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