I have been appropriately chastised offline for being an ass when a researcher was simply doing their due diligence in obtaining contact info. My apologies.
t >-----Original Message----- >From: Thor (Hammer of God) >Sent: Friday, December 03, 2010 11:00 AM >To: 'noloa...@gmail.com'; stenopla...@exploitdevelopment.com >Cc: KF (lists); full-disclosure@lists.grok.org.uk >Subject: RE: [Full-disclosure] Security Contact at ESRI GIS? > >Mus uni non fidit antro. > >>-----Original Message----- >>From: Jeffrey Walton [mailto:noloa...@gmail.com] >>Sent: Friday, December 03, 2010 10:24 AM >>To: stenopla...@exploitdevelopment.com >>Cc: KF (lists); Thor (Hammer of God); full-disclosure@lists.grok.org.uk >>Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? >> >>On Fri, Dec 3, 2010 at 1:05 PM, StenoPlasma @ ExploitDevelopment >><stenopla...@exploitdevelopment.com> wrote: >>> All, >>> >>> Thanks for the input. I went to this list for help because ESRI >>> support has been non-responsive to outsiders. >>Quod erat demonstrandum >> >>> -------- Original Message -------- >>>> From: "KF (lists)" <kf_li...@digitalmunition.com> >>>> Sent: Friday, December 03, 2010 10:00 AM >>>> To: "Thor (Hammer of God)" <t...@hammerofgod.com> >>>> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? >>>> >>>> ESRI support typically does not speak to people unless you have a >>>> support >>> contract. Historically they can be hard to contact even as a Site >>> License admin. >>>> Let me know if you need any help. >>>> -KF >>>> >>>> On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote: >>>> >>>> > Jump through hoops? The customer service link is a simple submit >form. >>> It also has a phone number. It also has a "customer feedback" >>> submit form. No "acceptance of terms" required (not that it would >>> matter >>anyway). >>> And I think you completely understand what my point is... :) >>>> > >>>> > t >>>> > >>>> > -----Original Message----- >>>> > From: Jeffrey Walton [mailto:noloa...@gmail.com] >>>> > Sent: Friday, December 03, 2010 9:11 AM >>>> > To: Thor (Hammer of God) >>>> > Cc: stenopla...@exploitdevelopment.com; >>> full-disclosure@lists.grok.org.uk >>>> > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS? >>>> > >>>> > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God) >>> <t...@hammerofgod.com> wrote: >>>> >> Have you the "Contact Us" section on the website? They have >>>> >> links to >>> >>>> >> both customer service and technical support. That might be a >>>> >> good place to start. >>>> > Using the website (and hence their web submittal forms) requires >>> agreeing to the company's terms of service. Email does not. Its a >>> compelling reason not to jump through the hoops to contact the >>> company through the website. >>>> > _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
