Hugo, Martin et al Indeed I must agree that complaining about bad support isn't really appropriate, but the only thing I wanted to point out here is that checkpoint frequently publishes:
1) incomplete release notes, by not including all fixed problems in the release notes; 2) cryptic SK articles ... about "can crash in certain circumstances" If we pay for support, like we all do since we choose to marry a closed source vendor, I would like to receive clear and honest SK articles in return so that I can assess if my environment would be impacted before upgrading to a release instead of opening cases afterwards. Opening cases is neither in my interest neither in checkpoints (since there is no more a per case fee to be paid). And now I will leave this subject to rest ... Have a nice continuation of your weekend Ronny Hugo van der Kooij wrote: > Not knowing your setup nor the actual case I can not judge wether or not a > given support solution is appropriate. But if you tried to push a square > peg in a round hole you may find that someone tells you to try a hole big > enough. > > Hugo. > ================================================= To set vacation, Out-Of-Office, or away messages, send an email to [EMAIL PROTECTED] in the BODY of the email add: set fw-1-mailinglist nomail ================================================= To unsubscribe from this mailing list, please see the instructions at http://www.checkpoint.com/services/mailing.html ================================================= If you have any questions on how to change your subscription options, email [EMAIL PROTECTED] =================================================
