Re: [FW-1] Checkpoint phone support?

[Drake, Brian]

I have 2 calls open with Checkpoint. My experience is that they work hard to correct the problem, but are very quick to try to close it. I have had to reopen problems twice. They have a 30 day period in which you can reopen problems. They will stay on top of the problem and will escalate to the next level of support if it is beyond the skill of the level it is in. One of my problems has been escalated to third level support.   Brian Drake Central Technology Services -----Original Message----- From: Anthony Garcia [mailto:[EMAIL PROTECTED]] Sent: Monday, February 04, 2002 11:31 AM To: [EMAIL PROTECTED] Subject: [FW-1] Checkpoint phone support?   Do people in general get phone support directly from Checkpoint, or from a VAR?  For those of you who have used Checkpoint phone support recently, how would you rate it?   Thanks, -Anthony Garcia