We have just changed to Check Point - we became very annoyed with the VAR's
trying to 'sell' us other stuff. No problems so far. I usually fill out the
on-line 'open ticket' request then conduct the follow-up's by phone - so I
have a record of the problem.
--------------------------------------------------------------------------------------------
C. Paul Simons
Corporate IT Security Architect
IHS Energy Group, Englewood, CO.
Rebecca Alvarez
<[EMAIL PROTECTED]> To:
[EMAIL PROTECTED]
Sent by: Mailing list for discussion cc:
of Firewall-1 Subject: Re: [FW-1]
Checkpoint phone support?
<[EMAIL PROTECTED]
point.com>
05-03-2002 19:23
Please respond to Mailing list for
discussion of Firewall-1
I have found the phone support to be very good. I have even recieved return
phone calls from Ed (a support engineer)to see how I was doing with the
instructions that were sent to me. I'm sure he was calling to hopefully
close the ticket but it was nice. I'd rate it a 9 out of 10.
Rebecca Alvarez
San Diego, CA
-----Original Message-----
From: Anthony Garcia [mailto:[EMAIL PROTECTED]]
Sent: Monday, February 04, 2002 9:31 AM
To: [EMAIL PROTECTED]
Subject: [FW-1] Checkpoint phone support?
Do people in general get phone support directly from Checkpoint, or
from a VAR? For those of you who have used Checkpoint phone support
recently, how would you rate it?
Thanks,
-Anthony Garcia
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