Bob Johnson Wrote:
We are having a  problem with my daughters Powerbook G3.  Purchased
new on 6-25-99

        I have the exact same thing you have--a Lombard with 192 meg 
running Office 98.  It originally came with OS 8.5 and you should at 
least be running 8.6, but I presume you are running OS9.1. There is 
no problem with speed and you don't need more RAM.  HOWEVER, in my 
experience, one  must always use virtual memory with all Microsoft 
products of that era.   This has nothing to do with the amount of 
RAM, it apparently has to do with the way Microsoft prefers the 
virtual-memory memory-manager.  So set the VM to 193 (or 250, 
whatever).

        HP is notorious for not updating their drivers.  (the 
consequences of this are worse in the Windows world), but check out 
their web page anyway for drivers.   I have found that everything 
works much better in OS 9.1 than in 8.x, but I don't have your 
printer.   As noted by others, defragging an overloaded drive doesn't 
help as much as dumping files, although if you are using the computer 
primarily for Office '98, you shouldn't be even close to filling 5 
out of 6 Gigs.

        You might try printing pages wit, say, 1 letter in Times font 
or forcing Black & White in the driver, to see if certain settings 
are causing a problem, but only use brand-new documents from scratch. 
Try setting the print driver to the fastest and coarsest setting. 
(Question:  Does the printer take 14 minutes to start printing?  or 
does it start immediately and go really slow from there?)

        Try starting documents that are brand new.  MSWord can create 
haunted documents that mess up your system.  These documents are the 
suck-egg dogs of your computer and must be destroyed.   If you are 
using bad documents for templates this can make MSWord worthless. 
(These documents may have one invisible character somewhere that is 
causing the print driver to spend 14 minutes and 59 seconds to print 
nothing and the last second to print your document.

        The same is true of your MSWord preference files.  You may 
have haunted preferences and styles, etc.   Even if you delete the 
specific header, footer, template or preference that was causing the 
problem the Haunting will refuse to die and in my experience the only 
thing to do is delete everything related to MSWord (except your old 
docs) and reconstruct them from scratch.  This is based  upon my 
experience using Word for 16 years.   I recall having to do this with 
Word 98 on my Secretary's Cube within the last 2 years.      

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