By beginning November 2002 I ordered PB Wallstreet batteries (internal + external) from WegenerMedia (ibookparts and powerbookpart stores on internet), for an amount of $225,00, using PayPal.
As I hadn't received anything by the beginning of December, I sent an eMail to WegenerMedia, stating that I was still waiting for my batteries and asking if everything was ok with my order. The answer I got was not completely satisfying to me ("Did you receive these yet?"), but I thought that one month was not so much for receiving this kind of package from US to France, and I decided to wait some more.
I guess this was a mistake: as I still hadn't received anything by the end of January, I sent another email to Wegenermedia, but did not get any answer. A few days later, I sent another mail stating that I was considering to activate PayPal user complaint procedure, and I didn't get any answer.
So I turned to PayPal, and I got an answer from them: I had one month to activate the user complaint procedure, and as the delay was ran off, they couldn't only ask WegenerMedia to do their best to solve the issue. At this date, I still don't have any news from WegenerMedia.
Should I say that I feel like I reached the limits of this kind of trading:
- You don't really expect to receive your orders using oversee mails in one month, except if you decide to pay a lot more for very short delivery (which was not proposed to me when I asked for delivery costs), so you can't expect anything from PayPal or other equivalent services, even if you pay for using them,
- When you do this kind of transaction, it seems that the only thing you are sure of, is that the money you give will be received, not your order, specially when you work with what seems to be dishonest companies or people.
I can imagine that my order was really sent by WegenerMedia, and might have been lost between them and my home. What I can't understand is that I did the best to ensure that my money was effectively sent to WegenerMedia, but that the equivalent was not done by them: I did not receive my order, I couldn't get any answer from them, even after asking PayPal (but did PayPal really get in touch with them ?). The result is that I paid a fair amount of money... for nothing.
I really feel like angry: loosing money is a bad thing by itself, but when you are completely left by the one who took your money and don't even give the appearance to care, is even more difficult to accept.
Well, maybe I am rather naive and this kind of things happens everyday. In this case, this mail will, at least permit to share my experience and to remind people to be very cautious, much more than I was.
Gérard.
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