As a courtesy most places (at least in my experience) that allow electronic downloads will provide a means to re-download the file(s). Though a few state something to the effect of "it your responsibility to secure you downloaded file(s)..." they will allow the original purchaser (with some kind of proof of purchase to re-download the file(s), while others simply won't.

The cost to download a purchasers lost electronic file would appear to be: storage space, bandwidth and and good public perception (yes I realize there is a cost, but the files reside on the server regardless, and providing there isn't a huge rush to replace a lot of files, bandwidth should not be an issue, and keeping a customer happy is an investment). Whereas the cost of a "physical" item has an actual monetary cost to the Seller. Some companies will for a cost (and proof of ownership) replace broken or lost items (Maglite, Fruit-Of-The Loom, Symantec of my experience) with-in reason.

Sometimes you are just out of luck, I had a Photodisc that my computer just could not read anymore, I called to see if i could get a replacement, the disc was discontinued. Oh well, should of made a back-up, which is a whole other common-sense vs. legal conundrum.

The moral? Know what the policies are, keep receipts, back-up when possible, and breathe in, breathe out, repeat as necessary....

Regards,
Mark

On Jan 7, 2005, at 1:07 PM, Bruce Johnson wrote:

On Jan 7, 2005, at 11:59 AM, Marcin Wichary wrote:

If you break a physical CD the record labels make you buy another one. If I lose a paperback book, I can't just waltz into the nearest B&N, snag another copy and back out without paying for it again....

Comparing physical CDs/books to files (where the content is decoupled from the medium) doesn't make much sense, therefore I'm not even gonna comment on this.



Excuse me? Simply decoupling the data from the medium does not impose an obligation on the seller to provide a replacement copy of the data in perpetuity.


That was my point.

I think people are assuming a false dichotomy between downloads and 'physical' music.
--
Mark Ray
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