My experience with Applecare has been good, but there was one incident
when they were out of the particular part and it took forever to get it
in and get it replaced. I think it was like 3 weeks or so like your
situation. I don't have an answer for you, other than to say it
happens once in a while. If I were in your shoes, I'd probably bite my
lip but in the end, be glad that they're fixing it.
Hang in there.
John Slavin
On Jan 24, 2005, at 9:13 PM, Brian Rule wrote:
I would like to repose the question in the title of this. How long
should it take?
I've waited 17 days as of today for my iBook to be done. i won't go
into a rant about the conversation I had this morning with an apple
service rep, but they claim they are waiting on a new 14" display, and
that no estimate can be given anymore on when it will be ready since
whoever manufactures these displays is behind on production, and
therefore no displays are available until further notice.
I am glad that the apple service techs did a thorough job in going
over my iBook, realizing there was a problem with the display and
expecting to fix it prior to sending it back to me. Kudos to them.
I'm also glad that this service and iBook are otherwise excellent
products, thus my impatience as to when it will get back.
I don't however, see why poor production and inventory planning by
either the display manufacturer or apple, as the case may be, has to
become my problem like this.
So, once again, I'd like to know, how long should I continue to wait
like this for a product I paid for months ago? Is there truly nothing
I can say or do about this as the service rep told me this morning?
Brian
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