On 1/24/05 10:34 PM, "Geoffrey Loeffler" <[EMAIL PROTECTED]> Spew into the Cybertrough:
> I swore off apple but busted down and got 2 iPods and 2 iBooks for my > wife and one of my kids. I called Apple Care and said I need to get a > copy of the 10.3.7 update, lady snaps did you sign up yet, well no I > need the software. So dealt with her, then she said we might as well > get the iPods signed up, well I already paid for that, I don't see it. Applecare is a hardware warranty. Not a "hand holding service." You need to register to reap the benefits of Applecare. > I asked Apple Care if they could send a disk with these updates on > there, I would pay for shipping and any reasonable costs. The new > tomato on the phone said it's not Apples fault that you do not have the > capability to down load a 100 meg file. Applecare is a hardware warranty. Not a "hand holding service." > Now I really want a G5, tricked out it will run between 5 to 10K. When > Apple Care got nasty because I needed a upgrade disk and I mean snotty, Applecare is a hardware warranty. Not a "hand holding service." They are not required to supply CD versions of software to a customer. If you don't have a fast enough connection then get one...or go rent one at your local Kinko's for less than the shipping costs would've been. It is not Apple's fault. > One more thing, if you think there is a problem get it fixed before the > last year of Apple Care and for sure the last 6 months. Less then 6 > months they will blame it on a spilled liquid sometime in the last 6 > months and Apple does not cover that. This is a joke right? This is slander. Can you back this up with evidence? No? I didn't think so. You must be FREAKING kidding me. I am an Apple Certified Technician....and no where in my training did I learn of this practice. Never have I experienced it in my entire career. I look at a book and diagnose it. I then order the part. Apple can not tell me to say one thing or another. It is a WARRANTY. Now if I open the book and smell coffee and see liquid then yes, I must be honest and decline the warranty work. But that has only happened a couple of times. I am an authorized Service Provider. It is me that you are speaking of. I do the work daily. You sound like something is not right in your head. Kyle Hansen -- "The best way out is always through." -- Robert Frost -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@mail.maclaunch.com> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---------------------------------------------------------------
