On Sep 14, 2005, at 2:19 PM, David Brostoff wrote:
At 10:50 PM -0500 on 9/13/05, Steve Fuller wrote:
That's interesting. I could understand them not covering the
drive, but to not cover the rest of the warranty seems a bit odd.
I wonder if that could be challenged under the Magnuson-Moss act.
That one comes up a lot when a car dealer will try and invalidate
a car warranty claim based on the fact that an aftermarket part is
installed on the car (one that does not have anything to do with
problem being covered under warranty). For example, I replace the
shifter in my car myself, the water pump fails, and the dealer
won't cover the water pump failure even though it's covered under
warranty.
I agree with you, Counselor, but the court (Apple) told me that if
they saw the drive was replaced, they would assume that was the
cause of any other problem. That was their rule and there was no
reasoning with them about it.
I can vouch for the fact that they blamed my 3rd party RAM for a hard
drive problem that I was having.
I remember reading somewhere about someone's experience working in a
tech support call center where their job was basically to get people
off the phone ASAP. He struggled with the fact that helping someone
took too long and would reflect poorly on his evaluation. One of his
superiors had mastered the kill of "We only support the original
configuration" meaning that he could essentially end any request for
help if you had even installed any software on the computer! Wish I
could find the link now, it was amusing in a sad sort of way.
TjL
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