I had some of the same cust-ser problems when SBC disconnected my DSL service (how a call to ask what my contract period was translates into a request by a non-existant spouse to disconnect still is a mystery.)
I've found over the years that if after the 2nd or 3rd attempt of gettng a cust.ser rep to understand what you're talking about, ask for their Supervisor. If "they're in a meeting" then ask for the Supervisor's supervisor. If that doesn't work, ask for their name and ID# and the email address of the President of their division. I ended up talking with an assistant at the Chairman of the Board's office. Not only was my DSL rehooked up 2 weeks earlier than they told me it could be, I got multiple month's credit on the bill as well as the lower rate i was told I couldn't qualify for. (there were a LOT of mistakes they made gettimg me rehooked, but it all worked out.) Remember--you're the customer and you have a right to ask to talk to someone with both hemispheres of their brains communicating with the other. :) Later................Howard -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@mail.maclaunch.com> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---------------------------------------------------------------
