Wow, I didn't mean to cause a cleric fight here. I think it is important to remember that we all like Apple products, many of us have used them for years with great satisfaction. To me the recent events were just very surprising, given that I have always had (and bragged about to exclusive Windows users) great service experiences with Apple (starting with the PB 5300 extended repair program and the generally superior manufacturing quality as wel as a recent occurance with one of my iPods - I still have a few Apple IIs and a MacTV as well as 2 Luggables I keep for fun and they run! - My SO banned them to a storage room, but nonetheless ;-)). The Sales function of the Apple Stores is quite clearly successful, but customer retention will become more important as time goes by and that is where I (and others here) see the major deficits. I also mentioned that Apple Care phone support is no longer something to write home about. It's just like the old car metaphor: Make sure it runs like a Honda/Acura (insert other favorite Japanese brand here) - Harddrives failing after 1.5 years is not really acceptable - but if there is a problem: Fix problems immediately without bunches of red tape. Especially since Apple is still (at least perceivedely) more pricey than your run of the mill PC. Design and ease of use alone will not convince people over the longrun. (Wintel has been making strides here - I am writing this on my work Sony Vaio, but I will try to convince our office to switch to Macintel in due time, if I can figure out a solution for our Windows-only CAD software).
Thanks again for everybody's input, Tobias (in Denver Colorado, unfortunately somewhat away from Smalldog, but I have bought from them before). -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@mail.maclaunch.com> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---------------------------------------------------------------
