THe other thing that could be done with a tech person who says "you need to use a real computer" is to immediately ask to speak to their supervisor or manager. Expalin nicely to them that the choice of the COMPUTER is up to the customer, and wouldn't they agree that insulting the individual is poor customer service? It's amazing how things can change in tone when you do that, and also maybe request the name and mailing (snail or e-) of the Company president so you can pass on your experience. :)
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