On 2/11/06 3:07 AM, "Amber Robey" <[EMAIL PROTECTED]> wrote:
> I just had my 15" AL PB keyboard replaced at a local Apple authorized > repair center. My other keyboard was backlit and was being replaced > as it was defective (i.e. caps lock did not work properly, keys were > not striking properly). > > However, when I got home and started using it in a less well lit > room, I noticed that a number of the keys are not backlit at all. > i.e. various letter keys on either end, almost all the number keys > and all the directional keys on the bottom right. > > I called the place it had just been installed and asked if he had > tested the backlighting. > He said "why would I bother testing it - it's a brand new keyboard" > and then said "the keys all work don't they ? like they all type the > right letter or symbol?" I replied yes and he said "well, it's not > exactly a priority for me to fix it if they just don't light up..does > it really matter ?" > > Anyway, I honestly find this really irritating as I now have to > leave my PB with him again for an entire day and he said he doesn't > think he can fit me in for a few days now. > > I am not sure how these backlit keyboards are installed - is this > likely a fault in the way he put it in or possibly something > defective with the keyboard itself ? It is all being repaired under > Applecare so wondering if I should request another keyboard > instead ? Any suggestions ? > Yell bloody murder! It isn't up to the tech to decide whether or not the feature is important. Apple provides it, touts it. I'd do three things: 1) move up the chain at that store - complain to the service manager, manager and owner. Demand that it be fixed properly. 2) report the matter to Apple's customer service. 3) if you don't get satisfaction move to another dealer david -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:G-Books@mail.maclaunch.com> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- iPod Accessories for Less at 1-800-iPOD.COM Fast Delivery, Low Price, Good Deal www.1800ipod.com ---------------------------------------------------------------
