On 11-Feb-06, at 6:28 AM, [EMAIL PROTECTED] wrote:
Yell bloody murder! It isn't up to the tech to decide whether or
not the
feature is important. Apple provides it, touts it. I'd do three
things: 1)
move up the chain at that store - complain to the service manager,
manager
and owner. Demand that it be fixed properly. 2) report the matter
to Apple's
customer service. 3) if you don't get satisfaction move to another
dealer
david
Hi David,
Thanks - I spent a couple hours on the phone with Apple on Saturday -
very frustrating but it eventually got sorted out.
I am definitely going to be speaking to the Manager at the store
tomorrow too. It seems this service tech is the only one who works
in the service department so there is nobody there above him. He
reports to the store manager.
I do not want this service tech working on my Powerbook any further
though given what has transpired thus far. I just don't trust him
with it anymore. I am going to take it to another service provider
that Apple has already talked to. The store called me after Apple
talked to them and informed me that they will make arrangements to
have it fixed. We'll see how it goes.
Amber
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