On Thursday, September 25, 2003, at 08:03 pm, Richard Starr wrote:
Sometimes bringing your complaint of dishonest or irresponsible business
practice to your credit card company gets their attention. They can't afford to
lose their credit card connection so they have to comply with what the company
agrees to. It's worked for me.
Don't know what country you are in, but here in England (not sure about Scotland) consumer protection laws make it the credit card company's responsibility to sort out or compensate customers in these circumstances.
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