Hi Milos, While I do agree that a developer should send out new or replacement license keys in a timely fassion I have always have believed in the 72 hour rule. That is a customer can expect a replacement key within three days upon request excluding weekends and holidays. That frees the developer up to fulfill personal commitments be it a job, family, doctor appointments, whatever while giving his or her customers a reasonable time frame to expect his or her license information. I personally feel 24 hours is cutting it short unless there is an automated system in place to serve the human operator when he/she is unavailable.
On 6/23/13, Milos Przic <milos.pr...@gmail.com> wrote: > Hi Charles, > Yes. About release dates I agree 100 percent. But about getting > registrations not quite. If one doesn't get the key in 24 hours, then the > developer should be blamed. If I want money for my product, I have to check > > orders at least once in a day, otherwise I lose my clients and, yes, get > them to opt for the cracked product rather than buying from another > developer as they get frustrated quite like the developers do about the > complaints. > Best! > Milos Przic > twitter: MilosPrzic > skype: Milosh-hs --- Gamers mailing list __ Gamers@audyssey.org If you want to leave the list, send E-mail to gamers-unsubscr...@audyssey.org. You can make changes or update your subscription via the web, at http://audyssey.org/mailman/listinfo/gamers_audyssey.org. All messages are archived and can be searched and read at http://www.mail-archive.com/gamers@audyssey.org. If you have any questions or concerns regarding the management of the list, please send E-mail to gamers-ow...@audyssey.org.
