On Wed, Feb 1, 2012 at 9:05 PM, emijrp <emi...@gmail.com> wrote:
> By the way, you can't invite 1000 women that a day after leave because they
> don't understand how to edit (usability) or other reason. First, you have to
> understand why women leave. When you solves that, every woman that arrives,
> will continue editing "forever". You won't need to invite them.
>
I agree with this point, and I wonder whether we're approaching
outreach from the wrong perspective. We are asking "what is good for
Wikipedia?" when we should be asking "what is good for the women we
want to sign up?" If we create an environment in which they can
thrive, then they'll come and they'll stay, and we won't have to keep
begging them to join us.

But we have serious problems in the community. I've been on wikibreak
for a few months, during which time I barely looked at Wikipedia (the
English Wikipedia). When I did start to look again, I saw a community
that is really fracturing. Lots of serious incivility, old grudges
being played out in various places, and what one editor called regular
Leninist purges. None of this is new, but it's getting worse. Plus,
too many rules too rigidly enforced, too many confusing templates, and
a push for quality that often boils down to endless nitpicking. And
the most off-putting thing of all -- you spend hours, days or weeks on
a piece of work only to see someone come along and casually destroy
it.

It is causing established editors to leave or reduce their
involvement, including some of the few women we have. Old editors are
leaving for the same reasons new editors are failing to arrive or
stay. As I've argued many times, we need less outreach and more
"inreach".

Can we persuade the Foundation to be more hands-on in dealing with the
existing issues, rather than outreach?

For example, I'm thinking it could offer a $15,000 prize for an essay
that best gives us insight into the problems -- competition widely
advertised, and open to anyone, including non-Wikimedians -- judging
panel to be composed of Foundation employees. Perhaps a major
publisher could be persuaded to publish the winning entry as an extra
incentive.

I'm also thinking the Foundation could hire a consultant on how to fix
toxic communities. We are basically confronting a kind of workplace
bullying as the essence of the problem, and there are plenty of people
around who specialize in that. We tried to persuade the Foundation
some years ago to hire a consultant on how to handle harassment, but
it didn't work out. I think if we had done that, quite a few of the
issues we see now might have turned out differently.

I wonder whether the Foundation feels conflicted in this. On the one
hand, they want to promote the idea that "Wikipedia is wonderful. Come
and join us!" On the other hand, acknowledging the community's
problems too openly puts out the opposite of that message. So we end
up not getting the kind of all-out, top-down push for community health
that we need.

Sarah

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