Sugar is a great CRM system. However, we were using another package for our ticket system. And yet a third package for our projects. We moved to a single system that does CRM, tickets, projects, and billing. Individually, the CRM isn’t the best, the ticket system isn’t the best, and the project management surely isn’t the best. But it gives us a comprehensive solution that is “good enough”. That’s why.
Sugar actually offered a ticket system and project management, but at the time those modules sucked. Not sure of their current status. From: general-boun...@brlug.net [mailto:general-boun...@brlug.net] On Behalf Of Ray DeJean Sent: Monday, June 06, 2011 10:14 AM To: general@brlug.net Subject: Re: [brlug-general] SugarCRM consulting. Curious as to why you stopped using it... On Jun 6, 2011, at 9:24 AM, Dustin Puryear <dpury...@puryear-it.com<mailto:dpury...@puryear-it.com>> wrote: We used SugarCRM for about 2 years. It was good stuff. From: general-boun...@brlug.net<mailto:general-boun...@brlug.net> [mailto:general-boun...@brlug.net] On Behalf Of Byron Como Sent: Saturday, June 04, 2011 4:12 PM To: general@brlug.net<mailto:general@brlug.net> Subject: Re: [brlug-general] SugarCRM consulting. I don't know anything about TigerPaw or SugarCRM, however, a search for both on Monser.com<http://Monser.com> yields 5 results for TigerPaw and about 2 dozen for SugarCRM. As far as job opportunities go SugarCRM wins. In Google search results I found a few cases where people were trying to migrate from TigerPaw to SugarCRM. On 6/3/2011 9:22 AM, Jarred White wrote: I don't know... On Fri, Jun 3, 2011 at 6:59 AM, Dustin Puryear <dpury...@puryear-it.com<mailto:dpury...@puryear-it.com>> wrote: Isn’t Tigerpaw just based on SugarCRM? From: general-boun...@brlug.net<mailto:general-boun...@brlug.net> [mailto:general-boun...@brlug.net<mailto:general-boun...@brlug.net>] On Behalf Of Jarred White Sent: Thursday, June 02, 2011 11:35 AM To: general@brlug.net<mailto:general@brlug.net> Subject: Re: [brlug-general] SugarCRM consulting. We just began using a new system called TigerPaw. I haven't had a lot of hands on experience with it yet, but some others here have been digging into over the course of the last month as we worked to implement it and so far they really like it for its ticketing system, pricebook/sales options, and integration with Exchange/etc. Also their team was really cool and easy to work with. On the downside, they really nagged the hell out of us for a little bit there right after we purchased it. We finally had to tell them that we would deal with it on our own and reach out to THEM if we had questions or needed help. Since then though they haven't been an annoyance. Just something to think about. We were using ConnectWise before, and hated it. On Thu, Jun 2, 2011 at 11:30 AM, Kevin Bucknum <kevin.buck...@gmail.com<mailto:kevin.buck...@gmail.com>> wrote: They are open to other options. Sugar was just the one tossed out as a possibility. Our current outsource vendor has done some customization on it before. I know I've seen it mentioned on these lists before, and we want to look at local options, so wanted to hit you guys up before we went picking random people off the web. Sent from my iPhone On Jun 2, 2011, at 11:05 AM, Jarred White <jarredwh...@gmail.com<mailto:jarredwh...@gmail.com>> wrote: Kevin, are you open to things that are not SugarCRM or has that decision been made? On Thu, Jun 2, 2011 at 10:39 AM, Kevin Bucknum <kevin.buck...@gmail.com<mailto:kevin.buck...@gmail.com>> wrote: Is there anyone on the nolug/brlug lists that does consulting/modification on SugarCRM? My company is looking at getting off of Peoplesoft, and we’d like to explore Sugar as an option. The vendor we use for some php projects based out of North Carolina and India can do it, but we would like to look at local options also. Kevin _______________________________________________ General mailing list General@brlug.net<mailto:General@brlug.net> http://brlug.net/mailman/listinfo/general_brlug.net -- "The world's my oyster, a hotel room's my prison cell..." _______________________________________________ General mailing list General@brlug.net<mailto:General@brlug.net> http://brlug.net/mailman/listinfo/general_brlug.net _______________________________________________ General mailing list General@brlug.net<mailto:General@brlug.net> http://brlug.net/mailman/listinfo/general_brlug.net -- "The world's my oyster, a hotel room's my prison cell..." _______________________________________________ General mailing list General@brlug.net<mailto:General@brlug.net> http://brlug.net/mailman/listinfo/general_brlug.net -- "The world's my oyster, a hotel room's my prison cell..." _______________________________________________ General mailing list General@brlug.net<mailto:General@brlug.net> http://brlug.net/mailman/listinfo/general_brlug.net _______________________________________________ General mailing list General@brlug.net<mailto:General@brlug.net> http://brlug.net/mailman/listinfo/general_brlug.net
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