On Wed, Jul 31, 2013 at 2:05 AM, Marvin Humphrey <mar...@rectangular.com> wrote: > Bertrand, Christian, Alex, > > On Tue, Jul 30, 2013 at 12:44 AM, Bertrand Delacretaz > <bdelacre...@apache.org> wrote: >> people should feel >> free to contact people that they trust (IPMC members, mentors, ASF >> members) privately if there's a need, and not having someone elected >> in the ombudsman role means people are free to talk to whoever *they* >> think will help. > > I question how well the Incubator communicates to newcomers that such > resources are available to them. What if a podling contributor has no "people > that they trust" because they don't know anybody around here? > > I'm also skeptical that the absence of an ombud makes things easier > because newcomers are "free" to find the best person to talk to. That's like > saying that an airport is better off without a help desk.
But there is a helpdesk. It's general@incubator.apache.org. Tons of people are there. I think we should tell people they can always seek help there. I simply doubt that an appointed person who might go awol works better than a whole list. And yes, I definitely know that general@ is not always responsive as it should be. But why do we believe an Ombudsperson is different? > The difference between the Incubator's overview documentation (what we think > you need to know) and the information in WhatToExpect (what you really need to > know) is jarring. > > http://incubator.apache.org/incubation/Process_Description.html > http://wiki.apache.org/incubator/WhatToExpect > > If we're so approachable, why doesn't anybody know it? it's a good point to say nobody knows how to deal with issues. But how exactly does the Ombud solve it? We need to create a new page telling people: if in trouble, ask the Ombudsperson. What is different to: if in trouble, ask at general@? What I am trying to say: it seems we have a problem with our docs and we should fix that first instead of inventing new roles. Fixing docs turned out not to be easy at the incubator. I have read the whole thread. Still i am not sure when to approach an Ombudsperson. And what powers that person have to change the problems. Even if the Ombud knows and addresses a problem, what else can he do than pinging general@? What I am trying to say is: what problems do we actually have which need to be handled through a proxy? And how do we guarantee the Ombud is responsive, unlike some mentors or general@? Again, I will not object if you want to start this experiment. Cheers Christian > > Marvin Humphrey > > --------------------------------------------------------------------- > To unsubscribe, e-mail: general-unsubscr...@incubator.apache.org > For additional commands, e-mail: general-h...@incubator.apache.org > -- http://www.grobmeier.de https://www.timeandbill.de --------------------------------------------------------------------- To unsubscribe, e-mail: general-unsubscr...@incubator.apache.org For additional commands, e-mail: general-h...@incubator.apache.org
