As I said in my post I am quite prepared to pay for support, however, the
support options are not clear. The primary support option says that "Your
e-mail will be dealt with a higher priority over free e-mail support users".
What does this mean,
Q. Will every question get an answer? Because half of the free support
questions do not.
Q. Do paid support customers get a separate email address to post to?
All of my questions are either not covered in the docs, not explained fully
or clearly in the docs, are possible bugs or are requests for advice based
on experience.
Thanks for your reply
Mark Roebuck
-----Original Message-----
From: Kreso [SMTP:[EMAIL PROTECTED]]
Sent: Wednesday, June 05, 2002 8:44 AM
To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: Re: Webboard: Support
I have posted cca 10 questions and have also received almost as much
answers from qualified people. Expect answers on precisely posted
questions which are helpful to other people as well. Don't expect
answers on general questions which are answered in documentation.
Also don't forget that email support is free and you are using
open-source product. If you are willing to pay for the support,
you have many options (see web site).
cheers,
Kresimir
On Tue, Jun 04, 2002 at 07:28:57PM -0000, [EMAIL PROTECTED]
wrote:
> Author: Mark Roebuck
> Email: [EMAIL PROTECTED]
> Message:
> Does anyone with detailed knowledge, developers or otherwise,
actively support this product?
>
> I have posted about 14 questions to this list, had one helpful
reply, one request for more information but when information was provided no
follow up.
>
> I am considering using this product on a commercial site and need
support, if it costs money, so be it, but good support is as important as
the product.
>
> Could someone let me know what the situation is before I go any
further with the software?
>
> NOTE. I am not bitching about the software, It is the best I have
tried so far, even if the documentation is a bit misleading at times.
>
> Thanks
>
>
> Reply: <http://www.mnogosearch.org/board/message.php?id=4921>
>
> ___________________________________________
> If you want to unsubscribe send "unsubscribe general"
> to [EMAIL PROTECTED]
___________________________________________
If you want to unsubscribe send "unsubscribe general"
to [EMAIL PROTECTED]
___________________________________________
If you want to unsubscribe send "unsubscribe general"
to [EMAIL PROTECTED]
