Hi Ivan,

Have you tried resetting your cart? This can be done by clicking on the 
"Click here to reset" link from the Genome Browser Gateway. If you are 
still experiencing difficulties, please email us again at 
[email protected].

Regards.
---
Luvina Guruvadoo
UCSC Genome Bioinformatics Group


On 3/1/2012 10:12 PM, Ivan Adzhubey wrote:
> Hi,
>
> I am trying to figure out how to construct a valid URL to link from my web 
> page
> directly to a Genome Browser gene/transcript description page. On-line
> documentation only describes how to link to a graphical locus view but I would
> prefer to be able to reach text pages with detailed annotations instead. Is
> this even possible? So far, I came out with the following URL:
>
> http://genome.ucsc.edu/cgi-
> bin/hgGene?hgg_type=knownGene&db=hg19&hgg_gene=uc003kfr.4
>
> However, when attempting to follow this link I usually receive the following
> error message instead of gene description page:
>
> getCurGenePred: Can't find select * from knownGene where name = 'uc003kfr.4'
> and chrom = 'chr5' and txStart=78073036 and txEnd=78282357
>
> Sometimes, if I go to the graphical browser page first and then try the same
> direct link it suddenly works as expected.
>
> I would appreciate any help.
>
> Thanks,
> Ivan
>
>

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