Newbies (or people who don't RTFM) do *not* go over well on Debian's user mailing list. Don't expect much help there especially in cases where "--help" or "man command" fully explain things.
debian-user usually isn't too bad about flaming people. debian-devel... definitely. (Of course, that would be why one's called -devel and one's called -user, but... anyway... GRIN.)
I think almost all distos have tons of people hanging around in IRC channels that will help with live chat. irc.debian.org resolves to the network Debian's "semi-official" IRC stuff is on, in #debian. Haven't had a need to go begging for help in #gentoo but there's one of those on that same IRC network, and there's probably some doc somewhere that says what the "official" gentoo IRC servers are...
There's also a very knowledgeable IRC bot in the #debian channel named "apt"... it can answer a billion weird questions about debian. A hidden gem of Debian support that few people mention.
Nate
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