Am Freitag 28 Oktober 2011, 11:19:37 schrieb Michael Mol: > (oi, it's getting harder and harder to snip this thing properly) > > On Fri, Oct 28, 2011 at 10:55 AM, Volker Armin Hemmann > > <volkerar...@googlemail.com> wrote: > > Am Donnerstag 27 Oktober 2011, 16:00:09 schrieb Michael Mol: > >> On Thu, Oct 27, 2011 at 3:41 PM, Volker Armin Hemmann > >> > >> <volkerar...@googlemail.com> wrote: > >> > Am Donnerstag 27 Oktober 2011, 15:17:45 schrieb Michael Mol: > >> >> You've got six working drives of various sizes, models and > >> >> firmware > >> >> revisions. Good for you. I've got a still-functional 40GB IBM > >> >> DeathStar. (It's not powered up right now, but it never failed > >> >> on me > >> >> after five years of use.) > >> > > >> > and I had 5 death stars failing on me. > >> > >> My point is that the numbers aren't what mattered here. My point is > >> that SAMSUNG sold me a shoddy product, replaced it with another > >> instance of the the same shoddy product, wouldn't replace it again, > >> and never addressed a detailed technical report of a systemic problem > >> in the same. Bad tech, bad customer service, and it looked like this > >> was a more common scenario than among other manufacturers. All of it > >> boiled down to a nasty case of being a bad candidate for spending time > >> and money. > > > > Samsung replaced my two drives (one 500gb drive from a known shady > > series and the SSD when the firmware overwrote itself) without any > > fuss. > > > > Of course, I included the results of their check tool. No problem. > > > >> Did IBM refuse to replace your failing drives? > > > > no, but 5 out of 5 died and took tons of valuable data with them. > > > > That is the worst case scenario. All other harddrives had no problems at > > all. Different mobos, PSUs - nothing changed the fact that all death > > stars I ever owned died violently - except the last one, because I sold > > the computer it was built in in time. > > > >> Did you include > >> detailed technical information that should have allowed them to > >> resolve issues leading to those drives' failures? For me, SAMSUNG's > >> behavior in the customer service department indicated that I wasn't > >> likely to get good service in the future, and the rapidly-failing > >> drives (combined with my analysis of the SMART output and the history > >> of SMART problems with SAMSUNG drives) indicated to me that I'd need > >> to use that customer service department in the future if I bought more > >> of their drives. > > > > there was one smart related problem with Samsung in the last year. With > > their 2tb drives. Samsung released a firmware patch after they were > > informed of the problem. > > > > Apart from that Samsung drives just work for me - and the people around > > me. > > > > I also had no problems with drives getting replaced - but the replacing > > was always the problem of my trusted hardware dealer. That is why you > > buy hdds from a trusted, local guy. The rest was the problem of > > Samsung. They can't wiggle out of Germany's warranty laws ;) > > Yeah, I bought mine from Newegg. Hard drive warranty through Newegg > means "see manufacturer". I've had no problem with WD's customer > service. Haven't had occasion to try anyone but SAMSUNG and WD. > > Problem with buying locally where I am is that it generally means a > 50% markup above what I'd pay Newegg. There are several big-box stores > in the area whose prices and selections aren't great. There are three > small computer stores within a 45 minute drive, and their selection > tends to be better, but their prices tend to be worse.
my 'local' shop has only 10% higher prices than cheap online sellers. Worst case. Most of the time it is a lot less - and sometimes cheaper than online. I am willing to pay that 'premium' for service and the knowledge that when I tell them the drive is dead they don't even try to put the blame on me. Same for Ram - or mainboards ;) After bad experience with Enermax - waiting 6 weeks for a replacement for a PSU that killed three mobos and enermax being too cheap to even put a new set of cables in the box I went with BeQuiet. 48h replacement. -- #163933
