I have had no problem reaching them via telephone (the VRS is pretty
good) but when I do get a rep, the BS meter goes off the dial. One day
last week their computer system was down most of the day but was
turned back on when the system came online. But they were still not
straightforward about why my order is so long overdue.

On Jan 30, 6:17 pm, RE <[email protected]> wrote:
> I've ordered over 15 pairs of glasses from them and have always gotten
> a reply to e-mails quickly and was always able to get someone on the
> phone. For 4 days now they don't pick up the phone and their mailbox
> has been full. I've tried calling all hours of the day. They also
> don't respond to e-mails and their new site never went up.
>
> Me thinks this company isn't long for this world. Any one been able to
> reach them recently or have received any reply from them to e-mail?

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