I sent an email to Zenni yesterday and got a reply this morning. So it seems like someone is over there.
On Sun, Feb 1, 2009 at 5:24 PM, Thom <[email protected]> wrote: > > I think I hold the record for patience with Zenni, waiting 6 weeks for > a simple order of a single pair of glasses, when I ordered in mid > october. > > But I am wearing the glasses at this very moment (they are "computer > glasses") and they work just fine and were very cheap. > > Trying to get hold of anyone in Asia this past week is a lost cause. > My place of work deals with China and Malaysia and this past week > during their Chinese New Years celebration is a lost cause. > Try again on Monday....or even better, give them a day or two to catch > up after a week off for partying. :-) > > Of course, Zenni customer service IS a lost cause. Zenni either works > or it doesn't. You either wait them out and take what you get or give > up. It SEEMS like the average should work in your favor. > > It was a tad hard to believe the excuse they gave me that my order was > delayed to 6 weeks due to "Customs". They do seem to be having an > awful lot of problem with Customs??? > > On Jan 31, 5:23 am, blondelle <[email protected]> wrote: > > Well, that still doesn't excuse them for not answering their e-mails. > > I'm a VERY good customer and had a problem, and it's now 4-5 days and > > they still haven't replied. Perhaps if I put "chargeback pending" I > > will get a response! I'm going to try that now! > > > > On Jan 30, 9:54 pm, Chuck Knight <[email protected]> wrote: > > > > > > > > > I tried to call Zenni yesterday morning, when I first heard about this > whole > > > thing. The phone system seems to have been modestly upgraded from what > I > > > remember last time...but I never got through to a person, and the > mailbox > > > was full. > > > > > Of course, their mailbox is often full, so that doesn't mean anything. > But, > > > I called at 9am pacific, and usually get through at that time. > > > > > I certainly hope Zenni doesn't go out of business...they have provided > me > > > some great service! > > > > > -- Chuck Knight > > > > > On Fri, Jan 30, 2009 at 5:17 PM, RE <[email protected]> wrote: > > > > > > I've ordered over 15 pairs of glasses from them and have always > gotten > > > > a reply to e-mails quickly and was always able to get someone on the > > > > phone. For 4 days now they don't pick up the phone and their mailbox > > > > has been full. I've tried calling all hours of the day. They also > > > > don't respond to e-mails and their new site never went up. > > > > > > Me thinks this company isn't long for this world. Any one been able > to > > > > reach them recently or have received any reply from them to e-mail?- > Hide quoted text - > > > > - Show quoted text - > > > > --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
