WHEN did you call?
I've had the most success at 9am (not 9:05) Pacific time. You get right
into the queue, and only have to hold a short time...unless you get extra
lucky and call in first.
Couldn't agree more about their phone system, though...it DESPERATELY needs
an upgrade.
-- Chuck Knight
On Mon, Feb 23, 2009 at 3:06 PM, Dan <[email protected]> wrote:
>
> All is well?
>
> I've sent a couple of emails that Zenni has failed to respond to for
> days. Calling today multiple times, no one answered, no one was
> available to take any calls, and the phone system told me the voice
> mail box was full and couldn't take any more messages.
>
> - Dan
>
> On Feb 21, 9:42 pm, Firewalker <[email protected]> wrote:
> > Just got my first pair from Zenni today, and they are back to shipping
> > from San Rafael via USPS.
> > Guess they vary from one to the other for some unknown reason.
> > All I know is I got my progressives in 16 days. Much better than the 3
> > to 4 weeks I was expecting after reading the posts here.
> >
> > -- Firewalker
> >
> > On Feb 21, 2:20 am, Gen Jorgens <[email protected]> wrote:
> >
> > > Yet another Zenni datapoint.
> >
> > > Ordered 1/31, received 2/20. Took a little long I suppose, but I
> > > anticipated that after reading all the reviews, plus the whole chinese
> > > new year/lunar year thing. No biggie. I did email once during the
> > > process to check when my order would be shipping (sent to the lab's
> > > gmail address) and they got back to me within about a day and a half.
> > > Very polite response, and accurate too.
> >
> > > Also, I don't think they were shipped directly from HK; I got my order
> > > in a white bubble wrap envelope marked with Zenni's California
> > > address. There were two plain white-ish glasses cases inside, the
> > > glasses were wrapped in a microfiber cloth, and put into a baggie,
> > > etc. I can do pictures if anyone wants me to.
> >
> > > Prescription seems fine...? I'm a brand new glasses wearer, so I
> > > don't have much experience to go on here. Left eye seems perfect,
> > > right eye "feels" a little strong -- but it's the same in both pairs
> > > of glasses I ordered, so I imagine this is just me getting used to the
> > > prescription more than anything else -- especially since my right eye
> > > has spherical correction while my left eye is cylindrical only. I'll
> > > wear them a few days and see how it goes, get them checked when I have
> > > the chance, etc, etc.
> >
> > > Overall quality/build is good. They're on par with my mom's 250+
> > > dollar glasses.
> >
> > > All in all, I'm pleased. I'm going to take some time to see how I
> > > settle into this prescription and if I don't have to have anything
> > > adjusted, I'll be ordering some sunglasses and another set of daily
> > > frames from Zenni soon. Woohoo!
>
> >
>
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