Sounds like the *whole system* had a hiccup. ;) Glad to hear they're quick with the customer relations aspect of their business. Let us know how it all turns out.
-=# Firewalker #=- On May 20, 2:30 pm, Rory <[email protected]> wrote: > Yes, it sounds as if there was something amiss even as I was placing > my order originally. I remember after I selected the glasses and > entered my prescription, the price quote was something like $300. When > I got to the confirmation page, I got the $175 I was expecting. Now > that I think about it, maybe the $300 price was if the frame was not > on sale (the frame I selected was on sale for $98). For the others who > have purchased a frame on sale from Coastal Contacts, did a similar > behavior occur for you? > > Fortunately Coastal Contacts customer service has been very good so > far. They have already created a new order for me - and this time I > verified that the prescription is correct. They recommended that I not > even open the package from them. Instead, I should just mark it return > to sender and they will ship my new glasses as soon as they receive > the incorrect one. Fortunately I'm not hurting for a new pair of > glasses. I just want a back-up pair. The interesting thing is that > this time, I received a PDF invoice from Coastal Contacts. For my > first order, I never received a PDF invoice from Coast Contacts. This > sort of leads me to believe that maybe when I placed my order, the > Coastal Contacts back-end systems may have been going through some > sort of update or maybe it had a hiccup of sorts. > > Thanks, > Rory > > On May 20, 10:39 am, Firewalker <[email protected]> wrote: > > > > > Whoa!! I've seen some mistakes made, but this one's a doozy!! > > There is no translation except one....they screwed up (big time). > > > Looks to me like they got your Rx mixed up with someone else's. An > > extra -10.00 diopters is totally ridiculous. > > When you get your "jam jars", send them back for a replacement with > > the correct Rx. > > > -=# Firewalker #=- > > > On May 19, 10:44 am, Rory <[email protected]> wrote: > > > > Hi, > > > Earlier in the month, May 4, I placed an order with > > > Coastalcontacts.com after reading the positive reviews from this > > > group. I received an e-mail yesterday, May 18, that my glasses were > > > being shipped. Because it had been a few weeks since I placed the > > > order, I looked for the original order from Coastalcontacts.com and > > > saw the details from it. I don't know how this escaped me but the > > > prescription they had on my order is not at all what I entered > > > originally. > > > > Here's my prescription from my optician: > > > Right (OD) > > > Sph x Cyl x Axis x PD > > > -7.00 x -2.25 x 15 x 34 > > > > Left (OS) > > > Sph x Cyl x Axis x PD > > > -7.50 x -2.25 x 174 x 33 > > > > Here's the prescription from my order with Coastalcontacts.com: > > > Right Eye: > > > Sphere: -17.50 > > > Cylinder: +0.75 > > > Axis: 18 > > > > Left Eye: > > > Sphere: -16.50 > > > Cylinder: +0.75 > > > Axis: 11 > > > > PD: 67.0 > > > > It looks like the only thing correct is my PD value. Is it possible > > > though that both prescriptions are the same, it's just that > > > Coastalcontacts.com made some kind of translation? Worst case, I'll > > > just have to return my glasses when I receive them and fax > > > Coastalcontacts.com my real prescription. Again, I don't know how I > > > could have missed the original order, which is really my fault. Since > > > there seem to be a lot of knowledgeable people in this group, I just > > > thought I may as well ask. I am also planning on asking > > > Coastalcontacts.com to see what their answer is. > > > > Thanks in advance, > > > Rory- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
