Hi,
Do you take a look to ticket templates ?
Regards
Julien Dombre
Le 24/08/2012 19:09, Daniel Gouveia de Souza a écrit :
Hi Guys,
Congratulations for the work on the software. I'm looking for a way of
restricting the ability of a technician to update some fields on the
ticket. In this particular case is the "Opened on" field.
We use this field to track the average resolution time for our
tickets, but we noticed that technician can simply change this field.
I tried to restrict via the profile, but I couldn't find a way of
doing it. I looked for plug-ins but I couldn't find it either.
I would like to confirm if this is something that the GLPI doesn't
have by default and whether or not it would be added on as a new
feature on a future release.
Regards,
Daniel Gouveia
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