Hi Julien, Thank you for your reply. After your tip I checked into the ticket templates. A combination of predefined and hidden fields features would give me exactly what I wanted, but the "Opened On" field is not listed there.
I did the following test with the "Due Date" field: 1 - On Predefined Fields I set it to "Now" 2 - On Hidden Fields I set it to be hidden. 3 - On Standard Interface I can see the current time but I cannot edit it. This is exactly what I would like to do with the "Opened On", so the Opening Date is always the Original time when the ticket was created and cannot be changed. Any idea if it is possible to add this field to the list? Thank very much for you help. Regards, Daniel Gouveia de Souza On Mon, Aug 27, 2012 at 3:50 AM, MoYo <m...@indepnet.net> wrote: > Hi, > > Do you take a look to ticket templates ? > > Regards > > Julien Dombre > > > Le 24/08/2012 19:09, Daniel Gouveia de Souza a écrit : > > Hi Guys, > > Congratulations for the work on the software. I'm looking for a way of > restricting the ability of a technician to update some fields on the > ticket. In this particular case is the "Opened on" field. > > We use this field to track the average resolution time for our tickets, > but we noticed that technician can simply change this field. I tried to > restrict via the profile, but I couldn't find a way of doing it. I looked > for plug-ins but I couldn't find it either. > > I would like to confirm if this is something that the GLPI doesn't have > by default and whether or not it would be added on as a new feature on a > future release. > > Regards, > > Daniel Gouveia > > > _______________________________________________ > Glpi-dev mailing listGlpi-dev@gna.orghttps://mail.gna.org/listinfo/glpi-dev > > > > _______________________________________________ > Glpi-dev mailing list > Glpi-dev@gna.org > https://mail.gna.org/listinfo/glpi-dev > >
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