Mandi! baaZ In chel di` si favelave... > En mon sens il existe des moyens de communication beaucoup plus adequats > à ce genre de dialogues autour d'une intervention (E.g : le téléphone ou > le mail).
Mmmm... but why bother tecnician with calls or email, when users can add some followup to an intervention? You can argue that is better that user have some limited access to intervention, and you can limit, eg, comment on intervention that you have opened, but i think that this is a real ``transparent'' way of doing. Again, every TTS/BTS (there's no a big difference from the intervention handling of glpi and a bug tracking system like bugzilla, really) are mostly ``open'': everyone (sometime also not logged in) can add a bug or post some followups, and the risk of abuse are really low. Think about of the BTS of glpi/savannah/sourceforge... For me: 1) super-admin have the right to alter glpi configuration (and all of the below ;) 2) admin (but i prefere technician ;) can add items, can add request (as himself or as another user), can handle requests (close, followup, ..) 3) normal user can view most of the data (items, requests, followup) add request as himself only and add followup to requests (all). 4) post only can... post only, but i tink also that could be able to look at requests (not followups, so the main page only). My two euro cents. ;) -- dott. Marco Gaiarin GNUPG Key ID: 240A3D66 Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ Polo FVG - Via della Bontà, 7 - 33078 - San Vito al Tagliamento (PN) gaio(at)sv.lnf.it tel +39-0434-842711 fax +39-0434-842797 Urbani, dimissioni please http://punto-informatico.it/p.asp?i=49171
