I have uninstalled and reinstalled and get exactly the same error message.

Microsoft couldn’t figure out and they have escalated up the chain. I
should get a call from them again  tomorrow morning. I will educate myself
on the links I was sent by David previously regarding gnu files.

I’ve had 2 separate IT people in my system making sure all is well, so
doesn’t seem to be a problem with my computer.

Thank you
Laurel

On Mon, Nov 23, 2020 at 11:05 PM David Cousens <davidcous...@bigpond.com>
wrote:

> Laurel
>
> Uninstalling the app should not affect your financial data files (or even
> the user preference files). They are totally separate from the actual
> program files. The first will be stored in whatever location you chose in
> your user home directory when you first created them and the preference
> files are also in a separate location.  The Gnucash guide section on
> migrating files
>
> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html
> discusses file locations and more information on the configuration files is
> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations.
>
> David
>
>
>
>
>
>
> -----
> David Cousens
> --
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