I think you might be missing some of the steps you were asked to
perform, so here they are:
(1) Run Gnucash while telling it to save a trace file. This file lists
all the actions of the program. This is done with the command (on MacOS):
/Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
This will run Gnucash, presumably until it crashes, while writing a
trace file in the directory specified by the environment variable TMPDIR
on your system.
(2) To make the trace file more accessible, you copy it to your user
directory. To be sure it's in this location, perform the following two
commands:
cd
cp $TMPDIR/gnucash.trace .
(3) Now that you have this tracefile, you want to provide it to the
folks on the mailing list who can interpret such things. Since it's
likely a very long file, it is not a good idea to copy and paste it's
contents into a message. Instead, when you reply to the mailing list,
you attach the file to the message, usually by dragging and dropping the
file in Outlook, or using the "Attach File" button, etc.
Hopefully, if you do these things, someone will be able to figure out
where your installation is going wrong.
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