This is a regular fate faced by customers. Hope Roland forwards this messg. to the concerned Minister. Faleiro
> Date: Tue, 19 Nov 2013 12:48:46 -0500 > From: roland.fran...@ymail.com > To: goanet@lists.goanet.org > Subject: Re: [Goanet] Experience at Jet Airways > > Floriano, this is unbeleivable although I know you wouldn't be lying about it. > > Akbar Al-Baker who as civil aviation minister founded and nutured the airline > and has been CEO from the start is a total fanatic about customer service. I > know him well and became an acquaintance from the days he owned a small > outfit called MotherCare in Doha. > > He is known to travel incognito on QA which being an unassuming and slightly > built man is easy to do and the flight staff used to tremble lest he saw them > commit even the slightest customer boo boo if they "outed" him. > > If he hears of your incident, it is instant dismissal of the stewardess > concerned and if your wife was sufficiently insulted to want to email this > and accept the fate of the offending staff, I assure you that is what will > happen. > > Roland. > > > Sent from Samsung Mobile > > -------- Original message -------- > From: floriano lobo <floriano.l...@gmail.com> > Date: 19-11-2013 9:37 AM (GMT-05:00) > To: "Goa's premiere mailing list, estb. 1994!" <goanet@lists.goanet.org> > Subject: Re: [Goanet] Experience at Jet Airways > > As far as the customer service in flight goes, > My wife travelled Qatar Airways to and from Dabolim (GOA) -Vienna > (Austria) -Goa. A request to the Air hostess by my wife to help her with her > hand-bag to place in the cabin overhead storage rack above her seat got a > promt reponse. "That is not my duty" > > Therefore, we must have it defined what is the duty of the cabin crew when > it comes to senior citizens. > > Cheers > floriano > goasuraj > 9890470896 > www.goasu-raj.org > floriano....@gmail.com > > > > > ----- Original Message ----- > From: "J. Colaco < jc>" <cola...@gmail.com> > To: "Jim Fernandes" <amigo...@att.net>; "Goa's premiere mailing list, estb. > 1994!" <goanet@lists.goanet.org> > Cc: <ga...@jetairways.com>; <ragi...@jetairways.com>; > <asivanan...@jetairways.com> > Sent: Tuesday, November 19, 2013 6:39 PM > Subject: Re: [Goanet] Experience at Jet Airways > > > > On 18 November 2013 19:57, Jim Fernandes <amigo...@att.net> wrote: > > Most developed nations have customer service that goes well beyond their > > call of duty to provide their customers a better experience. But in India, > > there is no such thing as a customer service. In India, its all about > > How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make. > > > > A case in point, is my recent experience with Jet Airways in India. > > In order to simplify purchasing my airline ticket on a website, I > > purchased > > one ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM > > to GOI on Jet Airways. Both tickets were purchased using my US issued > > credit card. I did not realize that because I purchased two different > > tickets, my baggage (2 pieces of 50 pounds each) would not qualify for the > > same weight limits on Jet Airways. > > > > This is unbelievable! First of all, they charged close to $200 for a round > > trip flight between BOM and GOI - a mere 50 minute flight each way > > > > COMMENTS: > > > > 1: The frustration of unplanned surprises having been acknowledged, the > > above letter is rather strange - coming from one who travels. > > > > 2: Without commenting on whether India can be classified as a 'developed > > nation' or not (whatever that means), Is this a matter for Jet Airways > > customer service? Is Jim trying to say that the young lady at Jet Airways > > could change what surely came from the Jet Airways' Board? > > > > 3: Not very sure WHY Jet Airways' Customer Service is being slammed for > > implementing baggage rules which appear to be pretty standard in > > India.e.g. > > http://www.jetairways.com/en/us/baggage/freebaggageallowances.aspx ; > > http://www.airindia.com/checked-baggage-allowances.htm > > > > 4: A note on Jet Airways site: "With effect from October 1, 2011, if > > separate tickets are issued for routes within India with international > > connections, the baggage allowance shown on the domestic ticket will apply > > to routes within India on Jet Airways and JetKonnect flights." > > > > In general, IF one wishes to avail of the benefits related to flight > > delays, cancellations, missing of connections etc, It is best that ALL > > segments of the journey are booked on ONE ticket.( I realise that it is > > not > > possible to book directly from JFK to GOI.) . Additionally, wrt Goa, > > unless the flight (as in Qatar Airways, Air India etc) is a direct > > International to Goa flight, all baggage must be claimed and cleared by > > customs at the first Indian airport. > > > > On a personal note, whenever we travel, we check all these matters on the > > websites of airlines. Almost invariably, the information is listed quite > > clearly. Airlines change their policies from time to time based on their > > business needs, and to be fair - they have been giving ample notices about > > these changes. > > > > wrt "cost of the short flight" - here is an example. A Houston to Toronto > > rtn ticket. Normally around $500 was quoted for $2000 for a particular day > > of travel last week. > > > > Anyway... > > > > jc >
