Lying about it? Hardly. I myself couldn't believe this. I have travelled far
and wide for 25 years and never had occasion to see something like this
happening.
To add insult to injury, my wife says that this particular cabin crew
member, without blinking an eyelid, obliged a young gentleman by opening the
rack and placing his bags into it while she was still struggling with hers.
That is when I told my wife that she should have called this cabin crew
member a bb. You see, my wife has been suffering from frozen shoulders and
does not carry loaded bags.
Cheers
flo
----- Original Message -----
From: "valley faleiro" <valley_fale...@hotmail.com>
To: "roland.francis" <roland.fran...@ymail.com>; "goa news"
<goanet@lists.goanet.org>
Sent: Wednesday, November 20, 2013 7:42 AM
Subject: Re: [Goanet] Experience at Jet Airways
This is a regular fate faced by customers. Hope Roland forwards this messg.
to the concerned Minister.
Faleiro
Date: Tue, 19 Nov 2013 12:48:46 -0500
From: roland.fran...@ymail.com
To: goanet@lists.goanet.org
Subject: Re: [Goanet] Experience at Jet Airways
Floriano, this is unbeleivable although I know you wouldn't be lying about
it.
Akbar Al-Baker who as civil aviation minister founded and nutured the
airline and has been CEO from the start is a total fanatic about customer
service. I know him well and became an acquaintance from the days he owned
a small outfit called MotherCare in Doha.
He is known to travel incognito on QA which being an unassuming and
slightly built man is easy to do and the flight staff used to tremble lest
he saw them commit even the slightest customer boo boo if they "outed"
him.
If he hears of your incident, it is instant dismissal of the stewardess
concerned and if your wife was sufficiently insulted to want to email this
and accept the fate of the offending staff, I assure you that is what will
happen.
Roland.
