don't hold your breathe for google to help you, i have the same issue
and its been months and never heard from from them on this

On Sep 3, 1:15 am, "Paul Kinlan" <[EMAIL PROTECTED]> wrote:
> Hi,
>
> My app is right on the quota (websnapper -www.thethumbthing.com).
>
> I requested a quota increase and received a request for more information
> which I have supplied.  Unfortunately, no one at appengine support has got
> back to me about the quota increase that I have requested.
>
> I am sorry to be posting this publicly on the forum, but as there isn't
> anyway of tracking support requests I have no idea what is going on.  I have
> had to stop uploading thumbnail images.
>
> I am willing to pay for the space that my app is using.
>
> Please Google, can you implement a sufficient support process and can you
> let us know when the pricing policy will come in to effect.
>
> Kind regards,
> Paul Kinlan
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