""" It really can't be repeated enough.. This is a "preview release" of appengine... No doubt, Google is dedicating all of their resources to developing the infrastructure. """
In a preview release, users are expected to communicate what's great and what sux. That's what we're doing. Also, you don't know if Google is dedicating any resources to developing a support infrastructure... because... they have never said they are! Which is kind of another facet of the overall point. Appengine is a great technology. Let's hope it becomes a great product. johnP On Nov 30, 6:23 pm, Eli Jones <eli.jo...@gmail.com> wrote: > It really can't be repeated enough.. This is a "preview release" of appengine. > > You're in the wild west... And you gotta deal with it. > > No doubt, Google is dedicating all of their resources to developing > the infrastructure. If you need white glove support, you shouldn't be > setting clients up on appengine. > > On 11/30/09, Greg <g.fawc...@gmail.com> wrote: > > > > > I too bet on Appengine, and so far that bet is paying off handsomely. > > My company's latest service is built entirely on Appengine, and has > > been very successful - we have hundreds of paying customers, and it is > > becoming mission-critical. It's fair to say that Appengine support is > > now our biggest concern. > > > As well as the issue in this thead, it seems that index rebuilding is > > still a problem, and I'm guessing there are other issues too. So given > > there are potential show-stoppers, anyone providing a commercial > > application on Appengine needs support in minutes - not when Nick gets > > back from his conference. > > > And if this isn't resolved before Azure launches, Google will lose the > > commercial applications in droves. IT managers are by nature risk- > > averse, and a better support system will win against technical > > superiority and a track record. Want proof? Just look at how > > technically superior Linux doesn't make headway in the corporate > > world, unless it's from Red Hat. > > > Red Hat offers paid support. Google needs to do this too. > > > I know this would be a big departure for Google - they seem to use the > > same faceless group support system for all their properties. That's > > fine for the hundreds of "I didn't get my SMS code" and "Ooooops I > > just deleted my source code, how can I get it back" enquiries. But if > > my company ever hits the rebuilding index problem, I'm going to look > > really stupid when I tell our screaming sales manager that I've posted > > to a group... and that's really all I can do. > > > What I'd like is to be able to go to a premium support page, enter my > > credit card details for $100, and get a phone number or a chat session > > with a real live engineer. I get my issue resolved, Google makes > > money, and IT managers get the warm fuzzies about Appengine. > > > Finally Nick, if you want appengine to have the future it deserves, > > please raise this issue with your management. If they don't respond, > > just let me know your mobile number - $100 a call OK with you? ;) > > > -- > > > You received this message because you are subscribed to the Google Groups > > "Google App Engine" group. > > To post to this group, send email to google-appeng...@googlegroups.com. > > To unsubscribe from this group, send email to > > google-appengine+unsubscr...@googlegroups.com. > > For more options, visit this group at > >http://groups.google.com/group/google-appengine?hl=en. > > -- > Sent from my mobile device -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appeng...@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
