I had billing settings locked for the same reason for 2 days. -- Stefano Ciccarelli Sent with Sparrow (http://www.sparrowmailapp.com/?sig)
On Friday 6 April 2012 at 22:03, doright wrote: > My app has been down for over 3 hours now. Its a production app, with paying > customers. At least it did have paying customers 3 hours ago... > > Okay, so I've exceeded my quotas, just increase my budgets right? Wrong - it > won't let me, saying: > "A charge has been issued to the billing administrator. (You will be able to > make changes to your budget settings again once the outstanding payment is > processed.) " > > So I'm stuck, it won't let me make any changes even though I have a valid > VISA card registered, ready and waiting. There has never been a problem with > the card, and its still valid. > > So, I send a mail to "Please contact us at > appengine_updated_pric...@google.com > (mailto:appengine_updated_pric...@google.com?subject=Billing%20question%20regarding%20mybikeshopmanager) > if you have questions or issues regarding billing.". No answer for 3 hours > and counting. I raised an issue about it, still no answer. Finally I'm > posting here, having reached a final dead end. > > There are so many ironies here its almost funny. I exceeded my quotas > because I was experiencing lots of problems with high latencies and warmup > requests taking too long. Some of my customers had expressed concern that > the system couldn't handle the load. > Second irony is due to the high latencies experienced, some customers had > started to question if Google was a "noddy" platform and couldn't scale. I > of course went to great lengths to discuss that I'd in fact chosen this > platform due to its robustness and scalability. And then its down for over 3 > hours due to a billing bug. > > I agree I should have anticipated the quotas actually being exceeded, but > given that I missed that moment I would have hoped the situation would have > been recoverable in less than 3 hours! Beware ALL. > > If there is someone out there who can help, please tell me how I get the app > running again ASAP. > > many thanks. > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ. > To post to this group, send email to google-appengine@googlegroups.com. > To unsubscribe from this group, send email to > google-appengine+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appengine@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
