well, developments. Soon after I made this post (co-incidence ? I dunno) my billing status changed and I was able to update my budget. So am now still waiting for it to take effect, which I know can take a while to filter through to my actual app. (Why?)
This is a showstopper as far as I'm concerned. Ridiculous when you consider the complexity of the infrastructure involved that it comes down to 2 simple things: - time to process my payment (already registered, still valid credit card) - someone from Google Support to at least communicate with me and say, we're working on it.. hmmm. On Fri, Apr 6, 2012 at 10:18 PM, Jeff Schnitzer <j...@infohazard.org> wrote: > Something must be broken. I've been sitting at "Activating Billing" > state for over an hour. > > Jeff > > On Fri, Apr 6, 2012 at 4:15 PM, Stefano Ciccarelli > <sciccare...@gmail.com> wrote: > > I had billing settings locked for the same reason for 2 days. > > > > -- > > Stefano Ciccarelli > > Sent with Sparrow > > > > On Friday 6 April 2012 at 22:03, doright wrote: > > > > My app has been down for over 3 hours now. Its a production app, with > > paying customers. At least it did have paying customers 3 hours ago... > > > > Okay, so I've exceeded my quotas, just increase my budgets right? Wrong > - > > it won't let me, saying: > > "A charge has been issued to the billing administrator. (You will be > able to > > make changes to your budget settings again once the outstanding payment > is > > processed.) " > > > > So I'm stuck, it won't let me make any changes even though I have a valid > > VISA card registered, ready and waiting. There has never been a problem > > with the card, and its still valid. > > > > So, I send a mail to "Please contact us > > at appengine_updated_pric...@google.com if you have questions or issues > > regarding billing.". No answer for 3 hours and counting. I raised an > issue > > about it, still no answer. Finally I'm posting here, having reached a > final > > dead end. > > > > There are so many ironies here its almost funny. I exceeded my quotas > > because I was experiencing lots of problems with high latencies and > warmup > > requests taking too long. Some of my customers had expressed concern > that > > the system couldn't handle the load. > > Second irony is due to the high latencies experienced, some customers had > > started to question if Google was a "noddy" platform and couldn't scale. > I > > of course went to great lengths to discuss that I'd in fact chosen this > > platform due to its robustness and scalability. And then its down for > over > > 3 hours due to a billing bug. > > > > I agree I should have anticipated the quotas actually being exceeded, > but > > given that I missed that moment I would have hoped the situation would > have > > been recoverable in less than 3 hours! Beware ALL. > > > > If there is someone out there who can help, please tell me how I get the > app > > running again ASAP. > > > > many thanks. > > > > -- > > You received this message because you are subscribed to the Google Groups > > "Google App Engine" group. > > To view this discussion on the web visit > > https://groups.google.com/d/msg/google-appengine/-/q3sc-jbv7PgJ. > > To post to this group, send email to google-appengine@googlegroups.com. > > To unsubscribe from this group, send email to > > google-appengine+unsubscr...@googlegroups.com. > > For more options, visit this group at > > http://groups.google.com/group/google-appengine?hl=en. > > > > > > -- > > You received this message because you are subscribed to the Google Groups > > "Google App Engine" group. > > To post to this group, send email to google-appengine@googlegroups.com. > > To unsubscribe from this group, send email to > > google-appengine+unsubscr...@googlegroups.com. > > For more options, visit this group at > > http://groups.google.com/group/google-appengine?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to google-appengine@googlegroups.com. > To unsubscribe from this group, send email to > google-appengine+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to google-appengine@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
